FAQ

Frequently Asked Questions – DusAtlans

Welcome to the DusAtlans FAQ section — your quick guide to shopping with confidence. Here you’ll find answers to the most common questions about our products, services, and policies.

Need further assistance? Our customer care team is here to help:

Email: help@dusatlans.com
Phone: +33 7 46 33 61 61
Address: 1 Rue Charlemagne, La Chenalotte 25500, France

General Questions

Q: What is DusAtlans?

A: DusAtlans is an online store offering high-quality lifestyle, home, and personal-use products designed to bring convenience, comfort, and value to your everyday life. We focus on practical, carefully selected items that meet high standards in functionality and reliability.

Q: How can I reach customer support?

A: You can contact us at help@dusatlans.com or call us at +33 7 46 33 61 61 during our support hours.

Orders & Shipping

Q: How do I place an order?

A: Simply browse our products, add your preferred items to your cart, and check out securely online.

Q: What payment methods do you accept?

A: We accept major credit and debit cards (Visa, MasterCard, American Express).
All transactions are processed in the currency displayed at checkout — EUR (€) for France and GBP (£) for the United Kingdom.

Q: How long does delivery take?

Handling time: 1–2 business days
Transit time: 3–7 business days
Most orders arrive within 4–9 working days from the date of order confirmation.

These delivery times apply to customers in France and the United Kingdom.

Q: Do you offer international shipping?

A: At this time, we ship only to France and the United Kingdom.

Q: Is shipping free?

A: Yes — we offer free standard shipping on all orders within France and the United Kingdom with no minimum spend required.

Q: Will I receive tracking information?

A: Yes. Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your parcel.

Returns & Exchanges

Q: What is your return policy?

A: You may return or exchange any eligible item within 30 days of delivery.
Products must be unused, unworn, unwashed, and returned in their original packaging with tags and accessories included.

Q: How do I return an item?

A: Email us at help@dusatlans.com with your order number and reason for return.
Once approved, we will send you a free pre-paid return label and instructions.

Q: How are returns handled?

A: All returns and exchanges are processed by mail only.
Please drop your parcel off with the courier service indicated on your return label and keep your proof of postage.

Q: Do I have to pay for return shipping?

A: No. All approved returns and exchanges are completely free, and a pre-paid return label will be provided.

Q: Can I exchange a product?

A: Yes. Exchanges are accepted within 30 days for a different size, colour, or product of equal value.
Your replacement will ship free of charge once we receive your return.

Q: How long do refunds take?

A: Refunds are processed within 7 business days of receiving and inspecting your return.
Refunds are always issued to the original payment method in EUR (€) or GBP (£) depending on your checkout currency.

Q: Are there items that cannot be returned?

Items removed from sealed packaging for hygiene reasons
Personalized or custom-made items
Products marked as “non-returnable” on the product page

Unless faulty, these items cannot be returned.

Products

Q: Are your products high quality?

A: Yes. We select products that meet our quality standards for durability, reliability, and customer satisfaction.

Q: How do I choose the right size or product?

A: Product pages include detailed specifications or size guides (when applicable).
If you need help, contact us and we’ll gladly assist.

Q: Do you offer eco-friendly products?

A: We are working toward increasing the number of sustainable and responsibly sourced items in our collection.

Account & Security

Q: Do I need an account to shop?

A: No. You may check out as a guest.
However, creating an account helps track orders, save information, and access special offers.

Q: Is my personal information secure?

A: Yes. DusAtlans uses SSL encryption, and all payments are handled through secure, PCI-compliant processors.

Q: How do I subscribe to your newsletter?

A: Scroll to the bottom of our homepage and enter your email to receive updates, promotions, and exclusive offers.

Contact Us

Looking for support? Reach out and we’ll take care of you: