Payment Policy

Welcome to dusatlans.com
This Payment Policy explains how we (“DusAtlans”, “we”, “our”, or “us”) manage payments, payment details, and related processes for orders placed through our online store. By making a purchase, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment options:

  • Major credit and debit cards: Visa, MasterCard, American Express

All transactions are processed in the same currency displayed at checkout — EUR (€) for customers in France, or GBP (£) for customers in the United Kingdom.

Payment Information

Accuracy & Responsibility

When placing an order, you agree to provide complete, accurate, and up-to-date payment and contact details. This includes your:

  • Email address

  • Billing address

  • Payment information

Please ensure your details remain current to avoid delays or issues with processing and delivery.

Pricing & Promotions

Pricing Policy

All prices are displayed and processed in the same currency shown at checkout:

  • EUR (€) for France

  • GBP (£) for United Kingdom

We reserve the right to update prices, discontinue products, or adjust availability without prior notice.

Promo Codes

  • Promotional or discount codes must be applied during checkout.

  • They cannot be added retroactively once an order is placed.

  • Promo codes cannot be combined unless explicitly stated.

Order Confirmation & Receipts

Order Confirmation

Once your order is completed, you will receive an email confirmation summarising:

  • The items purchased

  • Your chosen shipping method

  • Your payment and contact details

This email serves as your purchase receipt.

Invoice

A detailed invoice will be included either in your shipping confirmation email or inside your package, showing:

  • Itemised charges

  • Any discounts applied

  • Applicable shipping fees (if any)

Payment Processing

Authorisation

By providing your payment details, you authorise us to charge the total order amount to your chosen payment method.
All transactions are subject to security checks and fraud-prevention procedures.

Payment Failure

If your payment is declined or fails, we will notify you via email.

Your order will not be shipped until payment is successfully processed.
You may be asked to use an alternative method of payment.

Disputes & Chargebacks

If There’s an Issue

If you encounter a problem with your order — such as a missing parcel, incorrect item, or billing error — please contact us directly at help@dusatlans.com
We will work quickly to resolve the issue fairly.

Chargebacks

All chargebacks will be reviewed carefully.
If a chargeback is determined to be unfounded or fraudulent, the customer may be held responsible for:

  • the full order amount, and

  • any applicable administrative or processing fees.

Contact Us

Looking for support? Reach out and we’ll take care of you:

Email: help@dusatlans.com
Phone: +33 7 46 33 61 61
Address: 1 Rue Charlemagne, La Chenalotte 25500, France

Support Hours (GMT+1 – France):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm

Expect a response within 24 hours.

For more support, visit our Contact Us page.